Online reviews are often considered the new word of mouth. People trust Google and other platform’s reviews in much the same way that they trust recommendations from friends and family.
Business owners often tell us that their heart skips a beat when they receive a notification from Google My Business that their business has just received a new review.
When an unhappy customer leaves a negative review on Google, it can pose a significant risk to your business’ reputation. Many of these negative reviews are however fake, either left by a computer robot (ie “bot”) or a jealous competitor or another malicious source.
These bad reviews can have a significant impact on the reputation of your business that can lead to a decline in leads or sales.
Evolocity’s reputation management service will monitor your reviews and overall online reputation and work to remove negative reviews that are unjustified.
Contact us to find out more